Customer Success & Sales Specialist at eCom Solutions Inc

Description

We are looking for a Customer Success & Sales Specialist to join our client’s team. This position combines customer support, account management, and sales outreach. It is ideal for someone who enjoys working directly with customers, building long-term relationships, and identifying opportunities to grow business while also assisting with support inquiries.

Responsibilities

• Serve as the primary contact for customer accounts, building relationships and supporting client needs.

• Conduct outbound outreach to existing and potential customers to maintain engagement and identify sales opportunities.

• Handle inbound inquiries including order status, pricing requests, product questions, and general support.

• Process orders, provide tracking information, and assist customers using internal systems.

• Use tools such as Salesforce, Zendesk, and internal systems to manage customer interactions and support tickets.

• Balance account management, customer support, and sales outreach while working toward performance goals.

Requirements

• 5+ years of experience in both customer support and sales.

• Strong communication skills and confidence speaking with customers by phone and email.

• Excellent English speaking and writing skills.

• Comfortable with outbound calls and proactive customer outreach.

• Tech-savvy and able to quickly learn new systems and tools (CRM platforms such as Salesforce are a plus).

• Strong organizational skills with the ability to multitask and manage priorities.

• Proactive, reliable, and motivated with a strong work ethic.